FAQ

Find the Answers Here

Looking for a bit more information about our services and maintenance agreements? Here is a selection of some questions we get asked by our clients for your convenience. If you have any other questions, please let us know.

Which Payment Methods Do You Accept?

We are happy with most forms of payment:

Debit and Credit Card payment

Cheque

Cash

"Stripe" swift payment via or emailed invoices

Do You Charge By the Hour?

For small projects and repairs, we have an attendance charge which includes the first half hour of work, (this covers travel to your site, administration costs and certification) then per hour after that.

Larger projects, new installations and maintenance agreements are done on a fixed price quotation bases

Are we tied into a contract for our maintenance ?

We believe a customer should stay with us because they want to not because they have to.

This is why we have an auto renew agreement setup rather than a contract. You pay for your annual maintenance in advance, once paid we book in your scheduled maintenance visits. As a maintained customer you benefit from our 24hr emergency support, reduced rates on labour and materials. You will receive an invoice one month before the date of your next years cover if you don't want to continue simply let us know and we cancel down the invoice and you are free to go.